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METRO Care Toowoomba is not just an organisation that cares about its community; we are a group of people who are passionate about making a difference.

We believe that a community is made great by those willing to work together for the overall benefit of those in it.

It’s because of this, that we focus on working collaboratively with our regional community to develop unique, targeted and innovative programs that empower people today to equip them for a better tomorrow. We’re a not-for-profit charity that services the Toowoomba Regional Community coordinating a number of programs and initiatives, working with people of all ages and from all walks of life.


METRO Care Street Crews

Safe Night Precinct Safety Services

Nobody plans on having a bad night out, but sometimes a night out can turn into a nightmare. When it does, our Crew is there to lend a helping hand.

METRO Care Safe Night Precinct (SNP) Safety Services is a harm minimization, peer support, street outreach program based in the Toowoomba CBD shopping and liquor precincts operating Friday and Saturday Nights.

Through our Assertive Outreach and Rest and Recovery services, the crews provide tailored intervention for those seeking help. The crew encourages a healthy and positive party culture with an emphasis on hydration and safety. The Street Crews provide a support network for those needing assistance and helps to address the negative effects of alcohol and drugs during late night trading hours in the Toowoomba CBD. Our aim is to reduce the frequency and impact of major harm along with drug and alcohol-fueled incidents on Friday and Saturday nights with an emphasis on:

Safety: providing just in time support to those in potentially harmful situations through active intervention, problem-solving and diversionary strategies
Support: providing a safe space that focuses on addressing an individual’s physical, psychological and emotional needs
Referral: connecting individuals to services for specialised support
Education: encouraging a healthy and positive party culture with an emphasis on hydration and safety.

Annually, the crews engage with more than 1000 people, with 25% of these accessing support through written and active referral.The main areas of concern for those making significant disclosures are; Person Health, Safety and Support (31%), Family, Homelessness and Relationships (30%), Aggressive and Violent Behaviour, Drug and Alcohol Abuse (23%) and Mental Health concerns (16%).

METRO Care Street Crews

Youth Outreach Program

Adolescence can be an exciting time of life, but is often a challenging and complex period for many young people, as it is also the peak age of onset for many mental health disorders. During a time when young people form their identities and transition to adulthood, they require significant support in identifying potentially serious health issues and seeking appropriate care for some of their greatest concerns.

METRO Care Street Crew is an outreach program that focuses on primary health promotion and improving access to health services for young people in Toowoomba.

The Street Crew aims to provide an on-the-ground support network helping young people find effective solutions and support in accessing vital services. It is focused on providing just-in-time care and a weekly one-to-one follow-up service to young people aged 12-24 years of age and is focused on providing support through times of high stress and anxiety.

The Street Crew is based in the Toowoomba CBD area and operates between 6pm and 11pm every Thursday night.

Assistance Service

Helping those who need it most.

Our Assistance Service is focused on helping local community services and not-for-profits support their clients.

The Assistance Service focuses on delivering short-term relief and developing long-term support strategies with clients whilst maintaining a holistic approach in assisting those clients who engage with the service. The Assistance Service is accessible by referral from our community services network.

Loads of Love

Every kilo can change a life

Many households in our community have become casualties of crises beyond their control and the approaching festive season presents a time of struggle. The METRO Care Loads of Love Appeal collects thousands of kilograms of non-perishable food and personal items that are distributed to households in need across the Toowoomba Region during the Christmas season.

After seven years, the Loads of Love Appeal has collected 28,000kg of non-perishable food and thousands of dollars of grocery gift cards that have been distributed to thousands of households across the Toowoomba Region and Southern Queensland.

As the cost of living continues to rise, the average household is facing more challenges than ever. The Loads of Love Appeal is uniquely positioned to not only help those that need it most but also to bring the community together and involve everyone in providing an answer to the growing challenges faced by many households in our communities.

Community Development

We believe that if you are a part of something, then you participate in it.

Our passion for our city and the region means we want to see the whole community do well. This can only be done when we work together. That’s why METRO Care has adopted a collaborative approach to community development, where we seek to work in partnership with others to meet the needs of our community and bring awareness to large-scale social issues that affect us all. We work closely with a number of community committees, peak agencies and collaborative groups to address issues like Family & Domestic Violence, Child Safety and Suicide.

We all play a part in making community stronger.

We know that to be effective in supporting and assisting our community we cannot do it alone. Only by developing strong partnerships can we continue to deliver programs and services that really make a difference. We truly value the partnership, sponsorship and support of all the businesses, organisations and individuals that assist METRO Care in running our services and appeals.

Become a Partner Today.

If you are interested in becoming a sponsor or supporter of METRO Care, simply contact us using the form below.

Major Funding Bodies and Partners

Major Sponsors



METRO Care Toowoomba

METRO Care Assistance Centre